Alleybookings

This Cancellation & Refund Policy ("Policy") outlines the terms and conditions under which bookings made through the Alley Bookings platform (operated by ALLEY BOOKINGS LTD, No. 32 Gwarzo Road, Bompai, Kano - Nigeria – "Alley Bookings," "we," "us," "our") can be cancelled and whether refunds are applicable. This Policy is part of our overall Terms of Service and Booking Conditions.

By making a booking via Alley Bookings, you acknowledge and agree to the terms of this Policy, as well as the cancellation and refund policies of the specific third-party service provider (airline, hotel, event organizer, tour operator – the "Supplier") whose services you are booking.

1. General Principles

Supplier Policies are Primary: Alley Bookings acts as an intermediary. The ability to cancel or modify a booking, and the eligibility for any refund, are primarily determined by the terms and conditions (including fare rules, rate policies, etc.) set by the Supplier of the service you booked. These policies vary significantly.
Review Before Booking: The specific cancellation policy applicable to your booking (including deadlines and potential fees) will be displayed or referenced during the booking process and often included in your booking confirmation. It is your responsibility to carefully review and understand this policy before completing your booking.
Non-Refundable Bookings: Many promotional fares, special offers, event tickets, and certain types of accommodation rates are strictly non-refundable and non-changeable. If you book such a service, you will not be eligible for a refund if you cancel.
Alley Bookings Administrative Fees: In addition to any fees charged by the Supplier, Alley Bookings may, at its discretion, charge a non-refundable administrative fee for processing cancellation or modification requests. Any such applicable fee will be communicated to you before you confirm the cancellation.
Partial Cancellations: If your booking includes multiple services or travellers, the cancellation policy may apply differently to each part. Partial cancellations may not always be possible or may affect the price of the remaining parts.

2. Cancellation Rules by Service Type

Flights:
- Airline cancellation policies are determined by the specific fare rules associated with your ticket (e.g., Economy Basic, Flexible Economy, Business Class).
- Many lower fares are non-refundable or carry substantial cancellation penalties imposed by the airline.
- Airline fees, taxes, and fuel surcharges may have different refundability rules.
- Requests must typically be made well in advance of the scheduled departure time, as specified in the fare rules. Last-minute cancellations are often non-refundable.
- Any applicable Alley Bookings administrative fee may also apply.
Accommodation (Hotels, Apartments, etc.):
- Hotel cancellation policies depend heavily on the rate type booked (e.g., "Non-Refundable," "Free Cancellation until X date").
- Deadlines for free cancellation (if applicable) are clearly stated during booking and on confirmation. Cancelling after the deadline usually incurs penalties, often equivalent to one night's stay or the full booking amount, as determined by the hotel.
- Some hotels may charge cancellation fees directly to your provided payment method.
- Any applicable Alley Bookings administrative fee may also apply.
Events (Concerts, Conferences, Festivals, etc.):
- Event tickets are often non-refundable unless the event itself is cancelled or rescheduled by the organiser.
- Refer to the specific terms provided by the event organiser during booking.
- Any applicable Alley Bookings administrative fee may also apply if cancellation processing is possible and facilitated by us.
Tours & Packages:
- Cancellation policies for tours and packages vary widely based on the tour operator and how close the cancellation is to the departure date.
- Often, tiered cancellation fees apply (e.g., percentage of booking cost forfeited based on days before departure).
- Refer to the specific terms provided by the tour operator during booking.
- Any applicable Alley Bookings administrative fee may also apply.

3. How to Request a Cancellation

Online: Where possible, log in to your Alley Bookings account and use the booking management section to initiate a cancellation request.
Contact Support: If online cancellation is not available or you need assistance, contact Alley Bookings Customer Support via the methods listed on our website. Please provide your booking reference number and relevant details.
Timing: Cancellation requests are typically processed during Alley Bookings' standard business hours. Requests received outside these hours will be addressed on the next business day. Note that cancellation deadlines are based on the Supplier's local time zone and policy deadlines. Submitting a request does not guarantee cancellation if it falls outside the allowed window.

4. Refund Processing

Eligibility: Refund eligibility is determined solely by the Supplier's policy and the terms of the specific booking you made. Alley Bookings facilitates refund requests but cannot authorize refunds disallowed by the Supplier.
Calculation: If a refund is due, the amount will typically be the sum paid by you, minus any applicable cancellation fees charged by the Supplier, minus any non-refundable elements (like certain taxes or fees), minus any applicable Alley Bookings administrative fee.
Method: Approved refunds will generally be processed back to the original method of payment used for the booking. We cannot issue refunds to a different card or account.
Timeline:
- Alley Bookings will process approved refund requests promptly after receiving confirmation and funds (if applicable) from the Supplier.
- However, the total time for the refund to appear in your account depends heavily on the Supplier's processing time and your bank's processing time.
- Please allow approximately 14-30 business days from the date the cancellation is confirmed and deemed refundable for the funds to reflect in your account. In some cases, particularly with airlines, this process can take longer (potentially 6-8 weeks or more).
- Alley Bookings is not responsible for delays caused by Suppliers or financial institutions.

5. No-Shows

A "no-show" occurs if you fail to arrive for your flight, check-in for your accommodation, attend your event, or join your tour without prior cancellation according to the applicable policy.
In almost all cases, no-shows result in the forfeiture of the entire amount paid, with no refund applicable. Subsequent legs of a journey (e.g., return flights) may also be automatically cancelled by the airline in case of a no-show for the outbound flight.

6. Force Majeure and Exceptional Circumstances

"Force Majeure" events include circumstances beyond reasonable control, such as natural disasters, acts of war or terrorism, government actions, pandemics, strikes, or significant disruptions to travel infrastructure.
In such events, the Supplier's policy regarding cancellations and refunds generally still applies.
Suppliers may offer waivers, credits for future travel, or alternative arrangements in specific force majeure situations, but this is at their discretion.
Alley Bookings will endeavour to communicate any applicable waivers or special policies announced by Suppliers and assist customers where possible, but we cannot guarantee refunds or changes beyond what the Supplier permits. Any assistance provided by Alley Bookings in these circumstances does not imply liability.

7. Changes to this Policy

Alley Bookings reserves the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our Platform. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

8. Contact Us

If you have questions about this Policy or need to request a cancellation, please contact Alley Bookings Customer Support via the contact details provided on our website or in your booking confirmation.